Seasonal Roles | Retail Stores
Functional Vision and Mission
Vision: To be the Premium Chocolate retailer and the number one choice for gifting and self-indulgence.
Mission: Develop and nurture brand advocates through our distinctive chocolate experience, which is brought alive in our chocolate shops every day.
This Role will be Based in the Bridgend store and is a Zero hour contract temporary position that will end after christmas
Main Purpose of Job
1. Support the store management team towards the accomplishment of the retail plan
2. Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
3. Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.
Key Responsibilities of Roles
Customer Service Role
4. Work with team and Management to achieve set store targets.
5. Be committed to working hours/working pattern.
6. Provide excellent standard of customer service.
7. When in work always have a can-do attitude
8. Have good working relationships in store and be part of the team.
9. Greet customers.
10. Accurately processing transactions through the till
11. Upsell and add on items as well as offering alternatives.
12. Effectively manage queues.
13. Support team with the Sampling of products and introducing customers to our Loyalty program
14. Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
Delivery / Stock / replenishment Role
15. Work with team and Management to achieve set store targets.
16. Be committed to working hours/working pattern.
17. When in work always have a can-do attitude
18. Have good working relationships in store and be part of the team.
19. Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.
20. Processing deliveries efficiently
21. Keep stockroom organized and rotated.
22. Keeping shop floor fixtures full
23. Clear communication to management regarding low levels / sell ots
VM / Gift Specialist Role
24. Work with team and Management to achieve set store targets.
25. Be committed to working hours/working pattern.
26. When in work always have a can-do attitude
27. Reactive positively to change in pace.
28. Have good working relationships in store and be part of the team.
29. Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all
30. Support team in ensuring store always looks presentable and shoppable.
31. Build gifting to company guidelines.
32. Monitor Gifting levels, best sellers and react appropriately.
Working Relationships
Positively build working relationships and exceed expectations with both internal and external contacts:
33. Internal – Retail field team, Retail HO team, HR
34. External - Customers, Shopping Centre and Outlet Centre, retail network
Qualifications, Knowledge and Experience Required
35. Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
36. A highly motivated self-starter, with a drive for results
37. Excellent interpersonal skills, able to build relationships internally and externally.
38. An infectious can do attitude – ready to try new things and enthuse everyone you meet
It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs
Requirements