Social network you want to login/join with:
Director of Professional Services, Shrewsbury
Client: Pathlock
Location: Shrewsbury, United Kingdom
Job Category: Other
-
EU work permit required:
Yes
Job Views:
4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build a trusted advisor relationship with our clients. Manages key metrics for consulting such as utilization, profitability, and revenue growth, and customer satisfaction within the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. The Director is responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Create and maintain key sales tools for Application and Identity Governance
* Develop relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas and Practices; collaborate with Sales leadership at various levels; mentor team members
* Ensure the team has the skills and capabilities to deliver quality, performance, and billability
* Train and equip resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain direct reports
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years of experience in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Strong understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes in transformation programs
* Deep knowledge of Application Governance, Identity, and Access Management, especially Governance, User Lifecycle Management, and Identity Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across various industries
* Operational experience in building consulting offerings and taking them to market
* Understanding of cybersecurity trends and threats
* Strong communication skills
* Desire to grow and mentor others
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Ability to manage multiple projects
* Experience in consulting, project planning, resource management, scoping, scheduling, and implementing Governance solutions.
#J-18808-Ljbffr