Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
METT Singapore, a Heritage Icon in the heart of Fort Canning Park.
The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.
The Restaurant Manager is responsible for providing complete customer satisfaction by ensuring that the restaurant provides all necessary services and anticipating, and meeting guests’ needs and requests.
Day-to-day responsibilities:
* Manage the performance of the Restaurant focusing on delivering the highest quality and brand service standards to constantly meet and exceed customer expectations.
* Monitor that all guest supplies and amenities are offered and refilled to the required standards maintaining the customer satisfaction.
* Ensure that the food produced and served is at best quality and in compliance with the budget and the targeted profit margin.
* Handle and addresses guest's complaints and requests taking action to facilitate and promote the delivery of high quality of customer service and experience.
* Conduct regular meetings with the FOH team to keep colleagues informed of policies and procedure, special events, further improvement plans and guest comments to ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
* Ensure that staff members are wearing the proper clean uniforms at all time to assure their adherence to the brand dress code and following the hygiene standards.
* Organize and supervise the day-to-day operations of the Restaurant to ensure that all work is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence.
* Provide on-the-job training and constructive feedback to subordinates to support their overall development.
* Implement approved departmental policies, processes and procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
* Manages direct reports and operational issues on a daily basis.
* Performs other duties pertinent to this job as assigned.
Knowledge, skills and qualifications:
* BA degree in Hospitality from a reputable university
* Minimum 5 years of experience in a similar position in the field of hospitality, in a fine dining restaurant
* Excellent communication skills
* Excellent interpersonal and customer service skills
* Excellent leadership and management skills
* Highly cooperative team spirit
* Problem-solving skills
* Capable of multi-tasking
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