Overview
Today Moss is more than a menswear brand. We’re styling individuals for moments that matter, with over 170 years of tailoring know-how and clothing made for life as we live it now. Our values encourage us to trust our colleagues, think creatively, collaborate, and act with agility to achieve sustainable growth and positive impact.
Purpose of the Role: You will be a true Brand Ambassador who will interact easily with a broad range of customers. You will promote customer service excellence, manage the customer journey and in-store experience, and identify customer needs to provide engaging styling options. Your dedication to exceed customer expectations will support store KPIs and overall performance through personal productivity.
Key Responsibilities
* Deliver an exceptional customer experience following the Moss Essential Steps of Service; actively greet, listen, and confidently offer bespoke advice while selling in a professional and passionate way.
* Maintain high productivity by seizing opportunities to maximise sales and services goals and contribute to business KPIs.
* Have strong product knowledge for all services (Hire, Custom Made, Retail, Alterations, Ship from Store) and proactively use this to tailor the customer experience.
* Be aware of external opportunities to improve store performance and enhance the customer experience using feedback from Feefo and Mystery Shops.
* Assist store management with stockroom and back area housekeeping, receive deliveries, handle stock, and adhere to stock & cash control procedures to minimise losses.
* Follow the Appointment process via the appointed platform, contact customers prior to their visit, and record status information accurately.
What You’ll Need to Succeed
Technical:
* Basic product knowledge: understanding features, benefits, and products available in the store.
* POS systems: familiarity with cash tills, credit card processing, and inventory management systems.
About You:
* Reflects Moss’s aesthetic through personal style and presentation.
* Embraces continuous self-improvement, resilience, and efficient time management with passion for the brand.
* Outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers.
* Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
* Employee benefits include: 70% staff discount, bonus scheme up to 15% of gross monthly salary, refer-a-friend £500 bonus, season ticket loan, cycle to work, discounted gym membership, life insurance, ongoing development, access to Moss Learning, Employee Hub, and new baby gift.
For more about Moss, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application.
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