We are looking for a Front of House Manager to join our incredible Front Office department here at the Royal Garden Hotel.
The Front of House Manager is responsible for managing the daily operation of the Front of House (Front Office, Guest Experience, and Duty Managers Departments) to facilitate the guest experience.
Whats in this for you?
We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
Enhanced Annual leave (max. 33 days after 5 years)
Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
Monthly team appreciation events to celebrate team member achievements
Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
Access career development and progression opportunities.
1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members
Receive mental health support from our trained Mental Health First Aiders
Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room
As a Front of House Manager your key responsibilities include:
Responsible for managing the daily operation of the Front of House teams; Assistant Front Office Manager, Reception Managers, Night Managers, Shift Leaders, Receptionists, Night Receptionists, Guest Service Agents and Duty Managers.
Ensure that Front of House teams have effective communication between each other, Front Office, and wider hotel departments
Ensure that all payroll costs are effectively managed and Rotas created according to budget, forecast, or otherwise agreed, providingexplanation for any variances
Responsible for operational control of Guest Engagement via the Customer Relationship Management (CRM) system, as well as Service Quality Management platform (Knowcross)
Ensure that departmental costs managed according to budget, forecast, or otherwise agreed, providingexplanation for any variances
Ensure that Front of House teams are achieving department budgeted revenue targets as set by Room Division Manager and Senior Leadership
Perform duties in line with Company and Departmental Standard Operating Procedures (CSOP and DSOP) and complies with relevant Hotel policies and procedures (P&P)
Knowledge of Opera PMS is essential
Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.
If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We're Here to Support You
We are proud to celebrate diversity and are committed to fostering an inclusive environment for all. If you require any adjustments during the recruitment process such as support with your application, alternative formats or changes to the assessment process, please contact our People & Culture team by phone or emailso we can support you accordingly.
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