Senior it support engineer

Senior IT Support Engineer - Broxbourne - MSP - £35k-£40k

A fast-growing Managed Service Provider based near Broxbourne is looking for a Senior IT Support Engineer to join their close-knit team. This is a full-time, office-based role with travel to customer sites as required - a full UK driving licence is essential.

You'll be the first point of contact but working at genuine 2nd and 3rd line depth - dealing with real issues and fixing them properly. You'll get huge exposure across Windows, M365, Azure, networking, VoIP, and cyber security, as well as the opportunity to be a key part of something that's genuinely growing. Ideas are welcomed here, not ignored.

Responsibilities

Day to day, you'll be:

• Providing 2nd line technical support remotely and on-site, troubleshooting and resolving complex IT issues efficiently and professionally.
• Working across Microsoft 365, Azure, Intune, and firewall technologies day to day.
• Configuring, deploying, and maintaining switches, routers, firewalls, and wireless solutions.
• Troubleshooting networking, Wi-Fi, connectivity, VoIP, and security issues.
• Taking part in customer onboarding and site setup projects as the MSP continues to grow its client base.
• Ensuring cyber security best practices are implemented and...