Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, client and customer centricity, in a friendly, fun, and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance, and manage demand for future generations. Our team enhances and extends asset life, ensuring compliance with water quality and environmental standards. With over 140 years of combined experience in engineering and infrastructure, we are problem solvers. This role will be within our Water and Wastewater Capital Project Delivery team, focusing on large-scale capital programs aimed at maintaining resilient water infrastructure and protecting the environment.
What will you be doing?
You will be part of our Performance Teams responsible for all IT-related queries on contracts. The role covers the South West of Wales and, when required, North Wales, supporting operational teams. Responsibilities include managing and supporting all aspects of the device and app ecosystem, onboarding and offboarding employees, ensuring compliance with policies, providing technical support, managing device lifecycle, monitoring performance, troubleshooting issues, and implementing improvements. You will also train field operatives and act as the primary contact for technical inquiries. Maintaining accurate inventory records and reconciling device data with Welsh Water records, including tracking damage and costs, will be part of your duties.
Candidate Requirements
* Proven experience in IT support or a related field
* Knowledge of mobile device operating systems (iOS, Android)
* Experience with mobile device management (MDM) platforms
* Knowledge of relevant health and safety regulations
* Valid UK driving licence
* Experience with field service management software and working in a regulated industry
Our Values and Benefits
We aim to be an employer of choice, attracting diverse and talented people who make a difference. We actively support and recruit army veterans. Our ENABLE inclusion networks foster a sense of belonging. Our core values are:
* Responsibility and going further for our people, clients, communities, and the planet
* Openness and seeking new ways to exceed expectations
* Togetherness and teamwork
* Ambition and embracing opportunities
We offer industry-recognized training and development programs for all career stages. Please note: job adverts may close early, so apply promptly. Successful candidates may undergo background checks, drug and alcohol testing as applicable.
Benefits
* Matched or contributory pension scheme
* Online GP service, 24/7
* Employee assistance programme
* Rewards portal with retail discounts
* Life assurance
* Cycle to work, salary sacrifice schemes
* Enhanced maternity, paternity, and adoption leave
* Reward and recognition schemes
This role also offers a discretionary bonus, 25 days annual leave plus bank holidays, and a referral bonus scheme.
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