One of the largest medical technology companies in the world has an exciting vacancy for a Afrikaans speaker to join their customer support team in Watford. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).
Your responsibilities will include:
1. Delivering exceptional customer service and product support via telephone and email across the Afrikaans speaking market.
2. Demonstrating empathy, patience, and resilience while assisting customers safely.
3. Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
4. Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.
About you:
To succeed in this role, you should have a customer-focused approach and be fluent in both Afrikaans and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Afrikaans speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package – reach out to us today to learn more!
Profile:
5. Native-level fluency in Afrikaans, both written and spoken.
6. Fluency in English, both written and spoken.
7. Previous experience in customer service, customer support, or a help desk role is desirable.
8. Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.
To apply, please send your CV in English and in Word format to Suhail.
languagematters is acting as an employment agency in relation to this vacancy.