An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base.
The Client Service Executive role is a fantastic entry-level position which will give you a broad experience across many aspects of the client delivery process. It is a great opportunity for anyone looking to build a solid understanding of the data production and delivery cycle and develop an outstanding level of client service.
Main Role Responsibilities
1. Delivering and managing excellent client service to maintain high levels of client satisfaction
2. Updating and delivering databases and reports to clients within agreed deadlines, including coordination with wider CIRCANA teams
3. Performing quality control checks to ensure high quality and accuracy of client deliverables
4. Building strong relationships with clients by engaging via email and meetings as their initial point of contact for queries
5. Building wider product and industry knowledge to support colleagues and enhance client service
6. Networking and engaging with other CIRCANA teams to foster client-focused relationships
7. Contributing to internal client solution review meetings
Skills & Experience Required
We believe that your unique qualities make you great. We look for the following qualities in our CSEs, as all other aspects of the role will be taught through our onboarding and ongoing training:
* Self-motivated, confident professional
* A strong team player with integrity
* Excellent organization and problem-solving skills
* Great communication and relationship-building skills
#J-18808-Ljbffr