Position Summary
1. To manage a mixture of high and low value Engineering claims
2. Investigations may be UK based or overseas
3. To maintain and enhance client relationships
4. To mentor and develop junior staff
5. Work both externally and internally assessing Engineering claims, and adjusting where appropriate
6. Calculating and agreeing settlement of claims, and preparing final reports
7. Maintain and develop a culture of high level technical expertise and standards
8. Generate new business for the UK business
Functional Knowledge
9. Strong technical knowledge of Loss Adjusting
10. Good understanding of the GTS market & culture and opportunities and threats
11. Knowledge of new business generation techniques
12. Knowledge of FSA procedures and the TCF initiative
General Background, Experience & Professional Qualifications
13. A recognised profile within the area of Engineering claims, with a reputation for excellence
14. Strong technical background with recognised qualifications
15. Experience of achieving financial targets in a complex environment
16. Good understanding of the Major Incident markets
17. Strong financial management skills
Key Responsibilities
18. Receiving and acknowledging new claims
19. Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts
20. Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
21. Visiting sites, interviewing witnesses and preparing witness statements where required
22. Instructing and controlling forensic scientists and other experts as appropriate
23. Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
24. Developing working relationships with existing clients and helping to identify and plan approaches to new clients
25. Market for existing and new business lines
26. Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case
27. Mentor, develop, train and monitor junior staff
Behaviours
28. Strongly customer focused at all times to ensure development and maintenance of client relationships
29. Demonstrates high levels of personal integrity and professionalism
30. Team player; able to exchange information and knowledge at all levels
31. Portray and develop positive working relationships within own team and across teams
32. Mentor and encourage junior members of the team
33. Be solutions focussed in order to deliver against targets
Skills
34. An ability to make sound judgement calls in complex situations
35. Strong people management skills
36. Ability to energise and motivate teams to achieve
37. Excellent client facing skills
38. Public speaking & presentation skills
39. Excellent communication skills
40. High credibility, both internally and externally, and an ability to represent the Company at the highest levels
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