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Business Support Officer Grade 6, Croydon
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Client:
Location:
Croydon, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
653a7676128f
Job Views:
5
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
Business Support Officer – Grade 6 (Full Time)
Location: Croydon LIFE Team
Hours: Full Time - 36 hours a week
We are excited to offer an opportunity to join our dynamic LIFE team as aBusiness Support Officer, providing essential administrative support to services focused on hospital discharges and reablement for vulnerable adults.
This is akey rolewithin the LIFE service, supporting a fast-paced, integrated team that works closely with social care, health professionals, care providers, and hospital staff. If you thrive in a busy environment and are passionate about making a difference in people’s lives, we’d love to hear from you.
Key Responsibilities:
* Maintain and update the LIFE tracking system multiple times daily.
* Manage the LIFE inbox, processing high volumes of emails and coordinating communication across professionals.
* Ensure accuracy of data across all relevant systems, including LAS and NHS platforms.
* Handle high volumes of calls and emails, often under tight deadlines.
* Act as a first point of contact for customers, offering advice and guidance with support from social care staff.
* Provide administrative support across the LIFE service.
* Collaborate with the Health Administrator to update health-related data.
What We’re Looking For:
* Proven experience in a business support or administrative role.
* Strong IT skills, especially in Excel and database systems like Liquid Logic (LAS).
* Knowledge of NHS systems such as Cerner and EMIS is desirable.
* Excellent communication skills – both written and verbal.
* High attention to detail and ability to manage sensitive information confidentially.
* Strong organisational skills and ability to prioritise workload effectively.
* Ability to work under pressure in a fast-changing environment.
* Commitment to equality, diversity, and ethical standards.
This is arewarding opportunityto contribute to a vital service supporting vulnerable adults and their families. You’ll be part of a collaborative team, working in a role that truly makes a difference.
If you’re ready to take on a challenging and fulfilling role, apply now and help us continue delivering high-quality support to our community.
Equal opportunities statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The successful candidate will be subject to an Enhanced DBS check.
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