Cafe Team Manager
Location: Epsom
Contract Type: Mat cover 12 months
Salary: £25,877.80 - £30,868.31 per annum
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role
Waythrough is looking for a Café Team Manager to lead the day-to-day running of the café based within The Old Moat Garden Centre. This is a hands-on management role combining café operations, team leadership, customer service, and wellbeing support.
The role also involves supporting individuals experiencing mental health challenges who are participating in café activities through work placements and volunteering opportunities. You will help create a positive, supportive, and inclusive environment while ensuring the café operates efficiently and professionally.
What you’ll do
1. Manage the daily operations of the café and lead a team of café supervisors and casual staff
2. Develop, cost, and deliver café menus and special offers
3. Oversee food ordering, stock control, and financial reconciliation
4. Ensure high standards of food safety, hygiene, and customer care are maintained
5. Support the wellbeing and development of individuals with mental health problems participating in café activities
6. Help manage referrals, conduct needs assessments and inductions
7. Train and support clients through structured work placements and volunteering programmes
8. Build positive relationships with suppliers and assist with contract negotiations
9. Maintain a welcoming, professional, and customer-focused café environment
What we’re looking for
10. Proven experience managing a catering service, café, restaurant, or food retail contract catering operation
11. Strong leadership and employee supervision experience
12. Experience selling products or services and negotiating supplier contracts
13. Excellent communication skills, both verbal and written
14. Strong organisational, motivational, and time management abilities
15. Ability to remain calm, resilient, and professional under pressure
16. A proactive approach with the ability to work independently and use initiative
17. Commitment to delivering excellent customer service
18. Advanced Food Hygiene qualification
19. An interest in and commitment to supporting people with mental health problems would be advantageous
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
20. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
21. Pension scheme with 4.5% employer contribution, matched up to 6.5%
22. Life assurance (3× annual salary)
23. Enhanced sick pay and family-friendly pay
24. Birthday leave and the option to buy up to 5 extra days’ annual leave
25. Professional fee reimbursement for relevant qualifications
26. 24/7 online GP access and Employee Assistance Programme
27. Recognition and long service awards via our and portals
28. £500 bonus
29. Cycle to Work scheme and Credit Union membership
30. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
31. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-06-18