Quality Improvement Co-ordinator
Salary: £31,036.76 per annum
Hours: 37.5 hours
Contract: Permanent – Full-time
Interview Date: 30 April / 7 May / 14 May 2026
Location: Balham & working from home (Hybrid)
Benefits
* A stimulating work environment full of opportunities to learn and develop
* 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
* 24-hour Employee Assistance
* Paid Enhanced DBS
* Eye care voucher
* Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The role of a Quality Improvement Co-ordinator is to support the organisation to develop a culture where quality and quality improvement are seen as everyone’s responsibility. As part of the quality team, you will carry out quality audits at our locations across London and the South East of England. Through these, areas for development and improvement are identified to ensure quality and compliance are maintained and where required, support is provided to complete actions and embed correct processes.
Responsibilities
* Ensure the organisation’s internal quality audit schedule is maintained by carrying out onsite and remote audits in locations across London.
* Provide targeted support to locations where required improvements are identified (e.g. medication, health & safety compliance, record-keeping, etc.).
* Take a proactive approach to quality management by assisting with the implementation of identified improvements consistently across the organisation, including policy and procedure review, coaching sessions, manager inductions, and observational visits where required.
* Accurately and consistently record the work and support provided to teams, including identified areas of improvement and development, time specific actions required and progress achieved.
About you
To be a Quality Improvement Co-ordinator at Certitude, the following are essential:
* Previous experience in a similar role
* Understand the challenges that are likely to be faced by people with learning disabilities and mental health issues
* Strong written and verbal communication skills – a great listener, able to record information accurately, provide constructive feedback and influence change
* Working knowledge of The Care Quality Commission (CQC), including the Single Assessment Framework and Quality Statements
* Strong IT skills – Microsoft applications, especially Excel
* Highly organised and able to work under pressure and handle multiple tasks at the same time
* All posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references
Equal Employment Opportunity Statement
We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications to make a shortlist.
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