A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs. They have a reputation for staff well-being and are and employer of choice in the local area. The organisation are now looking to add to their Customer Service team with a Resource Scheduler who will support with neighbourhood or repairs queries and will be hired initially on a 6 month FTC. The role is based close to Richmond, close to a station. This position will be a fully office based position initially so you will need to live in the SW London area.
Your new role
Your new role will involve resolving customer queries, owning them from start to finish across various channels including phone, email, webchat and social media. You will support customers accessing online services, making referrals and signposting, taking reports of anti-social behaviour or dealing with repairs/maintenance queries. A large proportion of this role will involve the scheduling, planning and support with maintenance queries, booking in engineers and a full cycle of resource planning within a housing association environment.
What you'll need to succeed
In order to be successful, you must have recent experience within a Contact Centre ideally with scheduling of repairs, maintenance and planning in an office-based customer service position, ideally with experience in housing, property, construction or public services. You will be w...