Main
Purpose of Job:
We
are looking for a detail orientated, guest focused reservations agent to join
our reservations team. As a Reservations agent you
are a crucial part of our guest's journey, from initial enquiry to guest
departure. You will build relationships with new, existing & regular
guests, ensuring we are consistently creating memorable experiences.
Key Responsibilities/Main Duties:
* Managing the
reservation process for the UK’s best pub group.
* Accurately
booking tables, meeting customer and restaurant requirements.
* To maximise accommodation
and F&B revenue through cross selling and up selling.
* Process non
arrivals and cancellations in a timely manner.
* Updating
function sheets and event plans for the ops team.
* Perform
day-to-day arrivals check.
Skills, Experience and Qualifications:
* Reservation
Agent or Reception experience is desirable
* Highly
organised, collaborative team player with the ability to multitask and work on
own initiative
* Computer
literate with IT skills to include Outlook and Excel
* Professional
and friendly demeanor
* Flexibility
to work shift and work weekends since the department is open seven days a week
Why Us?
* 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
* 30% discount on food, drink and rooms at any Butcombe Pub
* 20% off retail purchases in our online shops for beer and merch
* Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
* Cycle to Work
* 24/7 Mental, Financial and Physical Health support
Travel Requirements:
* Position is a mixture of hybrid working from home
and travel to multiple properties; own form of transport needed.