We have an exciting opportunity for a Technical Services Support Manager to join our Member Services business unit. This is a key operational role, reporting directly to the Director of Technical Policy and Services, focused on enhancing efficiency, governance, and team effectiveness. The Support Manager will work closely with Railpen’s Technical Policy & Services team and will coordinate essential team processes, support governance forums, and drive improvements in operational delivery. This is a permanent role based in Darlington and offers hybrid working.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
The role
As the Technical Services Support Manager, you will play a pivotal role in ensuring the smooth running of the Technical Policy & Services team. Your responsibilities will include:
* Collating and analysing data on casework and team performance to identify trends and areas for operational improvement.
* Managing team mailboxes, highlighting key actions, and ensuring effective communication and ownership of queries.
* Ensuring colleagues comply with required tasks.
* Promoting awareness of team priorities and supporting continuous improvement initiatives.
* Supporting governance forums by organising meetings, preparing papers, tracking actions, and maintaining key documentation.
* Organising and supporting meetings for the Director of Technical Policy and Services and team managers, including agenda preparation, action tracking, and documentation.
* Coordinating with other internal teams on communications, service, and document management.
* Assisting with non-pensions technical tasks, such as casework management and invoicing, and supporting the wider team as required.
The role has no direct reports but is generally responsible for supporting the management of the Technical Policy & Services team. As such, the role plays an important part in the operation of an effective technical services function.
The person
We are seeking a highly organised and proactive individual with experience in operational support, administration and team coordination. You will have:
Strong organisational and communication skills, with the ability to manage multiple priorities and stakeholders.
* Experience in supporting teams, managing meetings, and maintaining accurate records.
* A collaborative approach, with a focus on continuous improvement and team effectiveness.
* Experience in using data to identify trends and drive improvements.
* A commitment to upholding Railpen’s values of integrity, community, and alignment.
* You will work closely with the Director of Technical Policy and Services and the wider team, supporting the delivery of key objectives and fostering a positive, inclusive team culture.
What we can offer you
Rewarding you
* A competitive salary (depending on experience)
* 28 days annual leave plus bank holidays
* Generous annual bonus plan
* Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
* 4x Life Assurance cover
* Colleague referral scheme
Heath & Wellbeing
* Private Medical Insurance
* Employee assistance programme
* Health cash plan
* Eye care vouchers
* Flu vaccination
Lifestyle
* We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
* Buy and sell holidays
* Give as you earn scheme
* Paid volunteering days
* Flexible half days leave Electric vehicle leasing
* Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 17th November 2025.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
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