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Global Talent Lead | Supporting Startups with Flexible Hiring Strategies
Customer Support Specialist
Are you passionate about delivering outstanding customer service and excited by the idea of joining a growing, tech-driven business? We’re working with Easy Live Auction, a market leader in online bidding and auction management software, to find a Customer Support Specialist to join their friendly and dynamic team in Eastbourne.
This is a fantastic opportunity to join a successful and profitable company offering long-term career progression, great perks, and a genuinely supportive team culture.
What You’ll Be Doing:
* Providing excellent client support via phone, email, and remote tools.
* Training clients on how to use the Easy Live Auction platform and services.
* Monitoring systems and services in real-time.
* Continuously prioritising tasks in a fast-paced, reactive environment.
* Participating in ongoing training and development to build your system knowledge.
* Working shifts on a rota basis, including occasional weekend coverage.
What We’re Looking For:
* 2+ years of experience in a customer service or support role.
* Strong attention to detail and a proactive, investigative mindset.
* Excellent written and verbal communication skills.
* Confident using technology and software (including Microsoft Office).
* Ability to multitask and stay calm under pressure.
* A positive, team-oriented attitude.
What’s in It for You:
* Full training on systems and services.
* Casual dress code and relaxed office vibe.
* Games room, free snacks, and drinks.
* Online GP and wellbeing services.
* Company pension & employee discount scheme.
* Regular staff events and social tournaments.
* Eastbourne town centre office location – right next to the train station.
* Clear progression opportunities in a growing company.
* Monday to Friday between 8am – 7pm (on a rota basis)
* Weekend availability required (roughly 1 in 3 Saturdays or Sundays)
You must be able to reliably commute to Eastbourne or plan to relocate before starting.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Insurance and IT Services and IT Consulting
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