Resource Manager
Location: Telford (Hybrid – 2 days onsite per week following initial onsite training)
Clearance: BPSS
Rate: Up to £250/day
Duration: 6 months
IR35: Inside
Travel: Candidates must live within a commutable distance to Telford
Overview
We are seeking a highly organised and detail‑oriented Contract Demand Lead to join the HMRC Market Unit's Demand Management function. This role sits at the heart of a busy, fast-paced environment responsible for managing contractual demand requests and ensuring Capgemini consistently meets client expectations and Service Level Agreements.
You will work closely with multiple portfolios across the MU to support the flow of new work into the organisation. Full training and ongoing support will be provided.
This role is ideal for individuals with a PMO background or service delivery experience, who thrive in structured, process-driven environments and enjoy problem-solving, stakeholder engagement, and continuous improvement.
Key Responsibilities
Own and manage demand requests from HMRC, ensuring high-quality responses from initial receipt to final output.
Work collaboratively with portfolio teams, development teams, and other specialists to gather inputs and coordinate responses.
Maintain a full audit trail for each request to support management information, reporting, and compliance.
Ensure all responses meet required quality standards and have the correct approvals before submission.
Act as a subject matter expert for the Demand Management process, supporting colleagues less familiar with the workflow.
Contribute to a positive client experience as part of a wider MU team delivering excellent service.
Monitor schedules and progress using tools such as Jira/JQL to ensure SLA adherence.
Support stand‑up meetings and provide accurate and timely status reporting.
What You Will Bring
A strong commitment to delivering excellent service and working to defined SLA measures.
Proven ability to multi-task, manage competing priorities, and work to deadlines in a busy environment.
Exceptional attention to detail and accuracy in data capture, tracking, and assurance.
Strong communication skills — both verbal and written.
Experience working with cross-functional teams including delivery, finance, and commercial stakeholders.
Flexibility to occasionally work beyond standard hours (rare, and only where needed to meet client deadlines).
Proficiency with MS Office tools: SharePoint, Teams, Outlook, Word, and Excel.
Experience with Jira and JQL is highly desirable (training available).
Ability to plan and prioritise workload effectively, both independently and within a team setting.
Key Skills
Stakeholder Management
Analytical Thinking
Governance & Process Compliance
Planning & Reporting
Financial Insight Awareness
Problem-Solving & Continuous Improvement
Attention to Detail
Organisational Skills
MS Office Competency
Jira/JQL (advantageous)