Metered Customer Service Advisor – Secondment 23 months
We have an exciting opportunity for a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water provide the best service to our customers.
Benefits
* Competitive salary ranging from £27,052 to £33,340 depending on experience
* Company van
* Annual incentive related bonus (maximum £1 000 opportunity for the performance year)
* Attractive pension scheme (currently up to 12 % company contribution)
* Development opportunities in line with the Metered Customer Service Advisor progression plan
* 25 days annual leave plus bank holidays plus an extra two wellness days
* Life assurance cover of 4 times pensionable salary
* Benefits package – health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover
* Retail savings scheme
* Online GP service, cycle to work scheme, gym membership discounts and many more
Location: Across West Yorkshire, particularly Leeds and Wakefield area – candidates should live within a reasonable commutable distance to this role location.
Work type: 37 hours per week, Monday – Friday – Fixed‑term contract or secondment for 23 months.
What we do
Yorkshire Water provides essential water and wastewater services to every corner of the Yorkshire region, protecting communities and the environment, and ensuring clean and safe drinking water for over 5.4 million residents and millions of visitors each year. We work 24/7, 365 days a year to deliver service excellence.
New environmental legislation, unprecedented investment, and changing customer expectations mean this is an exciting time to discover opportunities within the water industry. Water Service Delivery plays a key part in meeting those expectations.
We are recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely, provide immediate resolution of metering issues wherever practicable, and deliver excellent customer service.
Responsibilities
* Locate external meter chambers or enter customer premises (homes, factories, schools, etc.) on a cyclical basis to accurately record water meter readings.
* Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
* Attend customer appointments to investigate high and low consumption and take appropriate action.
* Carry out ad‑hoc meter readings as required, e.g., checks and final reads.
* Identify and replace damaged meters where possible and within trained level of capability.
* Identify street furniture defects and undertake remedial action as appropriate.
* Ensure compliance with health and safety legislation and adherence to accident management procedures.
* Work as part of the team to deliver excellent performance, understanding how individual performance links to team objectives.
* Take personal responsibility for health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
* Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW, rigorously achieving our vision to be clearly the best against demanding competitive industry benchmarks.
* Demonstrate financial awareness when making day‑to‑day business decisions.
Qualifications and Experience
* Comfortable working outdoors in all weathers and terrains.
* Experience of manual handling duties, including heavy lifting of manhole covers.
* Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
* Full driving licence with less than 6 points.
* IT skills – competent using MS Office applications and ability to quickly adapt to new systems.
* Experience of working independently.
* Experience of working in a customer service environment.
Desirable
* Understanding of household plumbing and water distribution.
* Experience of delivering against challenging business targets.
* Previous experience in a commercially orientated and/or regulated environment.
* Previous experience in the water or wastewater sectors or within the broader utilities, process or manufacturing industry sectors.
Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options (when possible) to help you balance work and home life.
Do you sound like your cup of tea?
If you have experience in customer service and want to help us deliver great service for our customers while looking after the environment, then we encourage you to apply today to find out what a career with Yorkshire Water can offer you.
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