NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
This is an excellent opportunity to join NHS Greater Glasgow and Clyde as an Administration Manager, playing a key role in supporting high-quality, patient centred care across Acute Services. You will lead and develop a professional administrative service that enables clinical teams to deliver safe, effective and timely care. Working within one of the UK’s largest health boards, you will be part of a values-driven organisation committed to dignity, respect and continuous improvement. This role offers variety, responsibility and the chance to influence service development. NHSGGC provides a supportive environment with opportunities to grow, lead and make a real difference every day.
Duration, Location, and Working Pattern
* Glasgow Royal Infirmary
* Fixed-term for 12 months
* Monday to Friday
Key Responsibilities
* Manage and lead secretarial, administrative and clerical teams within a designated clinical service
* Provide day-to-day operational leadership, including recruitment, performance, attendance and staff development
* Plan, review and improve administrative processes to ensure efficient and effective service delivery
* Monitor staffing resources and budgets, ensuring services meet clinical and operational demands
* Implement and monitor standard operating procedures, key performance indicators, and patient administration standards
* Work closely with clinical managers, governance leads and stakeholders to support service redesign and improvement
Qualifications
* Significant administration management experience within an NHS acute hospital environment
* Proven experience of supervising and managing administrative and clerical staff
* Excellent understanding of patient administration procedures, NHS systems and data standards
* Strong IT skills, including Microsoft Office and patient administration systems
* In-depth knowledge of GDPR, patient confidentiality and information governance requirements
* Excellent organisational communication and interpersonal skills with the ability to influence and lead
* Ability to manage competing priorities, work autonomously and remain calm under pressure
Benefits
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e-learning and classroom-based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Flexible Working
NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
Equality and Diversity
NHSGGC encourages applications from all sections of the community and is committed to promoting diversity and inclusion. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Contact
Interested? If you would like to find out more, we would love to hear from you. For an informal discussion, please contact: Business Support, Elizabeth MacKay, elizabeth.mackay@nhs.scot, 01412013870.
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