Job Title: Portuguese Speaking Customer Service RepresentativeLocation: Gravesend, Kent (European Head Office)Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)Salary: £31,000 - £33,000 with excellent benefitsAn exciting opportunity to join a global leader in a dynamic and fast-paced environment.An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.Key Responsibilities:Manage and oversee deliveries for the Portugal customer baseServe as the first point of contact for all customer requests and enquiriesBuild and maintain strong relationships through proactive communication and weekly callsEnsure orders are processed accurately and delivered on timeInvestigate and resolve customer complaints, driving continuous improvementIdentify and act on opportunities for customer growth and promotional engagementLiaise with internal teams to ensure excellent service deliveryEssential Requirements:2-3 years of experience in a demanding customer service environmentFluent or native in European PortugueseFluent in English (written and spoken)Proficient in Microsoft Office (especially Excel)Excellent communication and active listening skillsAbility to manage challenges with a positive, solutions-focused approachStrong attention to detail and process-driven mindsetDesirable:Additional languages (especially Spanish)Experience with SAP and SalesforceKnowledge of international business and complaint resolution processesBenefits:Competitive salary and career progression25 days holiday plus bank holidaysContributory pension scheme (up to 7% company match)Life assurance (4x basic salary)Employee Assistance Programme and perksEnhanced maternity and paternity leaveCompany events and referral programmeFree parkingIf you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.