Overview
Resident Liaison Officer (RLO) – Permanent Position | Property Services | Location: Manchester | Salary: £30,160 per annum + Company Car or Car Allowance | Start Date: ASAP | Working Hours: Monday to Friday, 8:00am - 4:30pm
About the Role
We are working with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a long-term project in Manchester. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.
Responsibilities
* Act as the primary liaison between residents, the Scheme Manager, and the client
* Build strong relationships with residents and address concerns professionally
* Monitor, manage, and resolve resident complaints effectively
* Work closely with the Site Project Manager to maintain clear communication on site
* Coordinate and deliver social value and community engagement events
* Collate and analyse customer satisfaction surveys
* Support conflict resolution and ensure minimal disruption to residents
About You / Qualifications
* Minimum 2 years' experience as a Resident Liaison Officer (or similar role)
* Strong customer service and communication skills
* Confident dealing with residents in live environments
* Organised, proactive, and able to manage sensitive situations professionally
* Experience within property services or construction is highly desirable
What’s on Offer
* Permanent role
* Competitive salary of £30,160 + car or car allowance
* Consistent working hours
* Supportive team environment with long-term project stability
How to Apply
If you're interested in this opportunity, please send your CV or contact Jess on (phone number removed) for more information.
Key terms: Resident Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Longsight
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