Job Description
Support Engineer- Developer relations
London - hybrid
Inside IR35
£20-30 per hour - 40 hour week
Contract 6 months
Japanese Speaking
Our client is a global leader in interactive entertainment, developing innovative products, services, and experiences enjoyed by millions of users worldwide. Their portfolio includes advanced hardware platforms, digital services, immersive technologies, and award-winning software created by world-class studios.
They are committed to creating an inclusive workplace where employees feel empowered and valued. The organisation welcomes individuals who are passionate about innovation, technology, and interactive entertainment to join their growing global team. YOU MUST BE ABLE TO SPEAK JAPANESE FOR THIS ROLE
About the Role
Our client is seeking an Account Support Specialist to join their Developer Technology organisation within the Partner Services team based in London.
This role will focus on providing high-quality operational support to external development partners through web-based systems and internal support platforms. The position plays an important role in ensuring a smooth partner experience and supporting operational readiness across multiple areas of the developer ecosystem. Fluent written and spoken Japanese is required in this role
Key Responsibilities
* Provide high-quality support to external partners through ticketing systems, ensuring timely and accurate resolution of enquiries
* Work closely with senior team members to support operational readiness plans for partner deliverables
* Implement and maintain Standard Operating Procedures (SOPs) across areas such as partner access, hardware logistics, technical support, release operations, and events coordination
* Contribute to and maintain knowledge bases for support processes and operational workflows
* Support developer communications (including announcements, updates, and forum responses) and assist with developer events and technical conferences
* Collaborate with internal development teams and management to track performance metrics and continuously improve service quality
Requirements
* Strong observation and analytical skills for troubleshooting and issue identification
* Ability to manage multiple queries while maintaining professionalism under pressure
* Understanding of customer service principles and maintaining high quality standards
* Ability to quickly learn and work with proprietary software systems
* Strong complex problem-solving abilities
* Excellent written and verbal communication skills
* Ability to diagnose and resolve application-related issues
* Relevant industry experience managing delivery of one or more concurrent projects using established project management principles
* Experience administering Jira, including workflow configuration, project settings management, and portfolio setup
* A genuine interest in the gaming or interactive entertainment industry
* Self-motivated with strong ownership and accountability
* Excellent organisational skills and strong attention to detail
* Fluent written and spoken Japanese
Preferred
* Experience working in an application or technical support environment
* Project management certification
* Experience scripting in Python, JavaScript, or HTML5
* Understanding of programming languages such as C/C++
* Familiarity with source control tools such as Git, SVN, or Perforce
* Interest in console or platform-based game development
* Understanding of networking fundamentals (TCP/IP, routing)
* Advanced proficiency in productivity tools such as Microsoft Office or Google Workspace
* Degree in Computer Science or a related field
Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.