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We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivery consistency of work and quality of service.
Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content and evaluate its media reach.
THE ROLE
We’re looking for an enthusiastic and detail-oriented Digital Project Coordinator to join our Digital Product team. This is an ideal opportunity for someone looking to break into digital project management or client services — especially if you’re organised, tech-curious, and eager to learn in a fast-paced environment.
Reporting to the Digital Product Manager, you’ll support the day-to-day coordination of platform operations, client communications, and project tracking for digital content and asset management systems. You don’t need to know everything from day one — just bring a proactive attitude, strong communication skills, and a willingness to learn.
Requirements
What You’ll Do:
Client Support & Communication
* Be a friendly and reliable point of contact for clients with platform-related queries (email and video calls)
* Support the delivery of training sessions and demos so clients can get the best out of our platforms
* Help interpret client briefs and support communication between product, development, and account teams
* Track and report platform issues, helping to troubleshoot problems and assist with their resolution
Project Coordination & Platform Support
* Assist the Digital Product Manager with scheduling tasks, tracking project milestones, and updating timelines
* Help test and roll out new platform features — logging feedback and learning about the development cycle
* Keep documentation up to date, including user guides, meeting notes, and platform instructions
* Provide internal support to teams using the platforms (e.g., access help, basic training, and troubleshooting)
Reporting & Admin
* Support regular reporting (e.g., platform usage or data exports) to ensure clients get timely updates
* Stay on top of admin tasks — from filing client notes to coordinating meeting invites and follow-ups
* Work closely with internal teams, developers, and occasionally third-party vendors to keep projects moving
* Be a central support to the Product Manager and wider team — helping where needed to keep everything on track
What You’ll Bring:
* A proactive, “can do” attitude — you're comfortable jumping in and figuring things out
* Strong organisational skills and attention to detail
* Good communication skills, both written and verbal
* Confidence using Microsoft Office tools (Excel, Outlook, Word)
Prefered, but not reqired:
* Experience with project management tools (e.g., Asana, Smartsheet)
* Exposure to Digital Asset Management (DAM) systems
* Any background in media, tech, or creative industries
* PRINCE2 Foundation or similar project coordination certification
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