Job Title Customer Support & Parts Coordinator Location Cookstown, Northern Ireland Salary £25,000 - £35,000 per annum, depending on experience Contract Type Permanent, Full-Time The Role Happy Jobs NI is delighted to be representing a well-established specialist in industrial machinery and equipment as they look to appoint a Customer Support & Parts Coordinator to join their team in Cookstown. This is an excellent opportunity for a detail-oriented and customer-focused professional to take ownership of customer enquiries, spare parts coordination, and aftersales support within a busy and growing business. The successful candidate will play an important role in delivering a responsive and efficient service to customers and engineers, helping to keep operations running smoothly. This opportunity may particularly suit candidates with experience in customer support, parts coordination, aftersales administration, service support, or spare parts logistics. Whether your background is as a Parts Advisor, Aftersales Coordinator, Service Administrator, Customer Support Administrator, or Technical Support Coordinator, this role offers strong long-term career potential. Key Responsibilities Act as the first point of contact for customer enquiries by phone and email, delivering a professional and helpful service. Identify and source spare parts using machine manuals, technical diagrams, and internal systems. Provide customers with accurate information on parts availability, pricing, and expected lead times. Support field engineers by coordinating the timely supply and delivery of required parts. Maintain accurate stock control records to support parts availability and operational efficiency. Process warranty returns and liaise with suppliers to resolve issues effectively. Arrange courier collections and deliveries, ensuring parts are dispatched accurately and on time. Complete all order, inventory, shipping, and related administration paperwork accurately. Work closely with colleagues across the aftersales and parts function to ensure a smooth and efficient service. Person Specification / About You GCSEs including Maths and English, or equivalent qualifications. Previous experience in a customer service, aftersales, parts, or service support role. Strong organisational skills with the ability to manage and prioritise a busy workload. Excellent verbal and written communication skills. Good working knowledge of Microsoft Office and experience using stock control or inventory systems. A proactive and practical approach to problem-solving. Ability to work well under pressure in a fast-paced environment. Experience within machinery, engineering, manufacturing, or technical environments would be desirable, but is not essential. Benefits Competitive salary of £25,000 - £35,000, depending on experience. 30 days annual leave. Company pension scheme. Onsite car parking. Full training and support provided. Permanent, full-time position with long-term career prospects. How to Apply To apply for this Customer Support & Parts Coordinator job in Cookstown, submit your CV via the application link or contact Happy Jobs NI for more information in confidence. Skills: Parts Coordinator Customer Support Aftersales Support Spare Parts Service Administrator Benefits: Pension