Dewars Restaurant & Rooms, Kirby Misperton, Malton
As Duty Manager, the successful candidate will be an ambassador of the business and will offer excellent customer service. Our guests will anticipate great service, and an exceptional experience.
The successful candidate will offer local insights and anticipate every detail in advance, to create a warm atmosphere that makes our guests feel at home. You will also be knowledgeable about every aspect of the hotel, guest services, leisure facilities, functions and the restaurant and bar
About the role;
Duties will include - customer service, front of house duties, telephone enquiries, reservations, emails, following open & close procedures on a rota basis, and preparing for the shift ahead. Previous experience in a hotel or guest house environment will be preferable, but is not essential
About You:
* Experience in a similar or front facing customer service role with an outgoing and bubbly personality
* Strong communication skills
* Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
* Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
* Flexibility to work a variety of different shifts, 7.30am to 11.00pm (on a rota basis) plus special events, weddings and public holidays
Due to our rural location, own transport is essential.
Job Types: Full-time, Permanent
Pay: £29,500.00-£34,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Malton, YO17 6UX: reliably commute or plan to relocate before starting work (required)
Experience:
* Hotel: 1 year (required)
Work Location: In person