Join a team that puts people first.
As a Permanent Customer Service Advisor in our Retention team, you will play a key role in supporting our customers and Financial Advisers.
This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting our products and delivering high-quality service in a fast-paced environment.
What you’ll be doing:
* Handling a high volume of inbound calls and enquiries with professionalism and care
* Responding to customer correspondence via email and letter
* Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
* Working closely with your team to meet service standards and deliver a seamless customer experience.
What we’re looking for:
* A confident communicator with a strong telephone manner
* Ability to recognise opportunities to help our customers achieve their financial goals by promoting our products.
* Excellent written and verbal communication skills
* Good computer literacy and attention to detail
* A team player with strong organisational skills and the ability to prioritise effectively
* Someone who enjoys investigating and resolving issues
What we offer:
* £23,842 annual salary
* 25 days holiday plus bank holidays per annum
* Excellent discretionary annual bonus scheme (circa £1660.00)
* Contributory pension scheme (up to 15%)
* Life cover (x4 pensionable salary)
* Hybrid working after training (1 day week from home)
* Supportive team culture
* Dedicated training programme and on-going development
* 1 days paid charitable workday
* Employee Wellbeing Programme
Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community.
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