As an IT Apprentice, you’ll be part of a friendly, supportive team where no two days are the same. You will be solving problems, learning from experts, and gaining hands-on experience that sets you up for a future-proof career. Print queue administration and user access. New equipment ordering and installation. Phone System’s administration and support. Management of ICT Storage room and consumables inventory levels. Escalation to 3rd party support and ensuring the request is resolved within agreed service levels. Creation of any documentation required to support the ICT change control process and internal procedures. Ensuring that all areas of the ICT department are presented in a professional and organised manner. Operate within a safe, healthy and environmentally responsible manner at all times. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.