Workshop Controller Required in Bury St Edmunds £35-36,000 basic salary bonus, negotiable depending on experience Pension Scheme Training and Development opportunities Our Client, a fantastic main dealer in the Bury St Edmunds region, is looking to hire a highly skilled and experienced Workshop Controller. Our client is known for its award-winning customer care. The Workshop Controller role is one of the key roles within the Dealership. The Workshop Controller will liaise with the Service Department and to be on hand to answer any queries from other departments and customers. Quality checking, ordering of parts, audit and compliance as well as health and safety are also important elements of this role. As a Workshop Controller for our client you will be the line manager for the vehicle technicians, the Workshop Controller is responsible for performance management, coaching and development of the team. The Workshop Controller will be expected to carry out light duties and MOT’s when required. This role is Customer facing and may include road tests and managing query resolution. The Workshop Controller is are expected to uphold the highest ethical standards. Key Responsibilities in this Workshop Controller Role: Customer Satisfaction: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels Generating Gross Profit: To deliver gross profit in the department by maximising the number of hours available, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales Workshop Loading: To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability. Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards and requirements are met At Perfect Placement we specialise in Automotive Careers, so if this Workshop Controller Vacancy interests you or you want to hear about any other Motor Trade Jobs in Norfolk/Suffolk/Cambridge, please contact Danielle at Perfect Placement. Perfect Placement have over 2000 Motor Trade Jobs across the whole of the UK. If you are looking for a New Job in the Automotive Industry, trust our team of experts with your Job Search.