Job Summary
Portsmouth Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team. We aim to ensure all guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel, located near famous landmarks such as the Spinnaker Tower. The hotel features amenities including Cast Iron Bar & Grill, our signature restaurant, and a fitness centre. The role offers a supportive environment to progress your career.
Responsibilities
* Process all guest check‑ins by confirming reservations, assigning rooms, and issuing and activating room keys.
* Handle all payment types such as room charges, cash, checks, debit or credit.
* Coordinate with Housekeeping to track room readiness for check‑in.
* Provide guests with directions and information regarding the property and local areas of interest.
* Run daily reports (arrivals, departures), identify special requests, and check reports for accuracy; complete cashier and closing reports in the computer system.
* Count the bank at the beginning and end of shift; balance and drop receipts according to Accounting specifications.
* Embrace the Marriott culture.
Required Qualifications
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
* Strong communication and interpersonal skills.
* Excellent level of spoken and written English.
* Provide welcoming and attentive service to all guests, assist individuals with disabilities, and answer service‑related inquiries.
* Work independently and as part of a team.
* Perform other reasonable job duties as requested by Supervisors.
* Flexible with working hours, including evenings, weekends, and bank holidays.
Benefits
* Discounted stays at over 7,300 Marriott hotels worldwide.
* Discounted food & drinks at all Marriott restaurants and bars.
* Discounts for friends and family.
* Wellness and mental health programmes.
* 20 holiday days plus bank holidays.
* Double pay for bank holidays.
* Gratuities.
* World‑class training and development.
* Unlimited career opportunities (internationally and locally).
* Half‑price cinema tickets.
* Staff parties.
* Free meal on shift.
* Free car parking.
* Service awards and recognition gifts.
We operate a Covid‑19 safe space and follow all necessary PPE and social distancing rules, along with hotel and departmental Covid‑19 risk assessments in place.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status or any other basis covered under applicable law.
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