Welbeck Surgery is now looking to recruit an experienced, enthusiastic person to join our team as a Receptionist/Administrator. The available hours are full time (37.5), or this can be split into two part-time jobs. Flexibility with hours/days is possible.
This is an extremely busy role which requires hard work, the ability to multi task and a good sense of humour. You will need to be able to deal with multiple different demands on your time, be able to prioritise to ensure all tasks are completed in a timely manner, have excellent customer service skills and a smart, professional appearance. Previous relevant experience is desirable but full training will be given.
If we receive a high number of applications for this position, we reserve the right to close the vacancy earlier than stated.
Main duties of the job
* Manage the reception desk ensuring clinics run smoothly and efficiently.
* Excellent customer service skills, both over the phone and face to face.
* The ability to prioritise daily work to ensure all tasks are completed in a timely fashion.
* Receiving patients and visitors courteously and efficiently.
* Undertaking a variety of admin duties.
* Workflow support with appropriate coding.
* Attending team training events as part of ongoing development.
About us
Welbeck Surgery is a friendly practice aiming to provide the best patient-centred care to our community of approximately 5000 patients. We are a small and cohesive team committed to working together in a happy, supportive working environment.
This role will greet, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and visitors. Additional responsibilities include a variety of administrative tasks to assist in the smooth running of the practice.
Job responsibilities
Duties include :
* Manage the reception desk ensuring surgeries run smoothly and efficiently
* Answering the telephone, taking messages, and passing them on appropriately
* Actioning any queries for repeat prescriptions in accordance with practice guidelines
* Provide a point of contact for patients and to act as a focal point of communication between patients, doctors, and other members of the Primary Health Care Teams
* Completing all reception/administration tasks as necessary
* Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the next session
* Photocopying, scanning, and shredding as requested
* Ensuring confidentiality is maintained at all times
* Having a thorough knowledge of all practice procedures and policies
* Working in accordance with written protocols
* Completing any tasks allocated by managers or GPs
* Carry out system searches as requested
* Maintain waiting area and notice boards
* Attending team training events as part of ongoing development and training
* Assisting in the filing of medical records/results
* Attending protected learning time sessions when required
* Registering patients as per the practice's policy and procedures
* Taking a lead role in a specialised area as part of ongoing personal development as allocated by the practice manager
* Offer flexible cover for other staff sickness and annual leave
Person Specification
Experience
* Experience of using SystmOne
* Experience of working in a healthcare setting
* Experience of administrative duties
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: Depending on experience £12.21 increasing to £12.40 after successful probationary period.
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