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Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.
What You'll Do:
1. Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
2. Safety First: Maintain security and safety procedures throughout the night.
3. Security Checks: Perform regular security checks to keep our hotel safe.
4. Support Staff: Provide general support to hotel staff during the night shift.
5. Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
6. Room Setup: Set up meeting rooms and other areas as needed.
7. Food & Beverage Service: Serve food and beverages to guests when required.
8. Check-In/Out: Handle guest check-ins and check-outs as needed.
9. Emergency Response: Manage any emergency situations that occur.
10. Reporting: Prepare reports for senior management as required.
Benefits include employee discounts at Best Western hotels, shopping discounts, eye care, legal & money advice, counseling, cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, health advice, podcasts, breathing exercises, 24/7 support line, team rewards, free meals on duty, and free parking.
Ideal Candidate:
* Experience in a hotel or similar environment, preferably as a night team member.
* Excellent customer service skills and a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* Understanding of safety and security procedures.
* Ability to stay calm in high-pressure situations.
* Flexible, adaptable, and willing to work evenings and weekends.
* Organized with attention to detail.
About the Hotel:
The Carlisle Station Hotel, part of the Sure Collection by Best Western, offers a historic and modern boutique experience with 70 bedrooms, a Victorian ballroom, and meeting rooms in a central location in Cumbria.
About LGH Hotels Management:
We manage 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join us to build a rewarding career in hospitality.
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