Hackajob is seeking a Service Operations Team Lead to manage their IT Service Desk in Nuneaton, UK. The role involves leading a team, ensuring timely resolution of IT issues, and maintaining high-quality support across retail and digital environments. Responsibilities include managing incidents, quality assurance, and improving customer satisfaction. Ideal candidates will have strong leadership skills, technical expertise, and experience in ITIL environments. This full-time position offers opportunities for career progression within the company.
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