Reservations Manager - 5 star hotel - Ayrshire
Great salary
Prestigious hotel
Lots of company benefits
Great team with lots of development opportunities
Parking on site
Staff accommodation available
What you'll do as Reservations and Sales Manager
Is this your next job Read the full description below to find out, and do not hesitate to make an application.
Lead all reservation channels - direct, online, and through luxury travel partners
Curate tailored experiences for VIPs, weddings, exclusive-use guests, and special occasions
Manage rates and availability across all distribution channels with a focus on accuracy and strategic revenue delivery.
Collaborate closely with Sales, Events, and Front of House to ensure a seamless guest journey
Support hosted press visits and VIP guests, handling logistics with care and discretion
Own key reporting, revenue summaries, and OTA/commission processes
Respond to and convert high-value enquiries related to specialised guest experiences and private bookings.
What you'll bring as Reservations and Sales Manager
Strong knowledge of hotel PMS platforms (CLOCK PMS is an advantage), distribution systems, and restaurant diary booking tools
Proven sales and conversion skills with a warm, luxury-minded approach
A positive, can-do attitude and a commitment to thoughtful, proactive service
Experience in a five-star or boutique hotel environment, with an eye for detail and polish
Excellent organisational and communication skills - both guest-facing and cross-departmental
This is a hands-on role and as Reservation Manager you will be a team of 1 and so have ownership of the role. There is reactive sales within the role and so experience in this is advantageous. You will be a Reservations Manager who is Reservation focussed and has a good knowledge of PMS, BOB and the daily flash. It is important that you have good revenue knowledge. You will be expert in converting enquiries and extracting information for the operations team to ensure a smooth booking and to impress the client
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites
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