Credit Controller - London Market
Department: Business Services - Finance
Employment Type: Fixed Term Contract
Location: Bristol
Reporting To: Mary Abbasi
Description
Experience of London Market, Lloyds of London, Reinsurance or Insurance would be highly advantageous.
Key Responsibilities
The Credit Controller will undertake the following key responsibilities;
* High volume external/internal phone calls/emails chasing the firm's debt.
* Regular contact with Partners, Clients and fee-earners about their debt.
* Dealing with queries in-line with the ISO27001 requirements (internal & external).
* Use 3E software to manage a ledger logging notes queries and diary entries.
* Frequent liaison with other teams within the Finance department.
* Monthly and ad-hoc meetings with management to discuss progress, escalations and problematic issues.
* Occasional travel to other offices and some client visits.
* Follow the firms' collection procedure.
* Excel- pivot tables and V-lookups
* Seek collections which ensure cash collection targets are met.
* Confident in own ability and able to look for a resolution prior to escalating.
* Handle confidential information in line with the firms' data security protocols.
* Collating missing data relevant to the payment of our bills – including cleansing existing data
* Liaising with accounts to provide and receive information to ensure data accuracy
* Take responsibility for monthly management information, provided both internally and externally
* Regular contact with the Sales Ledger Dept to ensure allocations are found promptly and accurately.
* Attention to detail, able to write concise and detailed emails
Skills, Knowledge and Expertise
The candidate will be able to demonstrate the following key skills and attributes;
* Experience of London Market or Lloyds of London
* Insurance/reinsurance knowledge & collections experience - advantageous
* Previous Legal or Professional Services experience - advantageous not essential.
* Experience of 3E or similar legal accounting systems would be an advantageous not essential.
* A tenacious personality able to handle difficult phone calls and meetings.
* Lateral thinker with the ability to generate creative solutions to complex problems
* Excellent communication skills.
* Ability to manage high work-loads.
* A team player but able to use own initiative.
* IT literate with ability to pick up new systems quickly.
* Flexible with a positive 'can do' attitude.
* Good level of numeracy, spelling and grammar.
* Proven track record in reducing debtor days in a busy collections environment
This is a role in the credit control team that would suit an experienced credit controller who manages their own ledger and thrives in a busy collections environment.
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