Job Description
Title - Property Management Accounts System - Helpdesk Analyst
Location - London
£40k - £45k
Plus bonus
The role:
Provide quality support for for our property asset management system whilst continually strive to improve customer relations, customer satisfaction, and focus on customer needs.
Duties
* Provide clients with application support by guiding them through problem- solving steps and when necessary, utilising remote desktop support tools to resolve issues.
* Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised
* Manage and prioritise support tickets based on urgency and impact.
* Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support.
* Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers.
* Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager
Requirements
* An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues.
* Anticipate and understand customer needs.
* Awareness of all relevant issues and their priorities.
* Solid planning, scheduling, monitoring and reporting skills
* Proficiency in Microsoft Office Suite.
* An understanding of Microsoft SQL Server
Why should you work for this company?
* A great opportunity for a Property Accountant seeking a more technical role
* Casual dress code!
* Enhanced benefits available
Interview process:
* Two stage process
* 1st stage on Teams/Zoom
* 2nd stage held face to face in the office
If you would like further information on this opportunity please apply online with your updated CV.