Clinical Leadership & Supervision Provide clinical oversight and leadership to NHS 111/MHUTT staff, ensuring safe, effective, and compassionate care. Offer expert guidance on safeguarding concerns and risk management. Lead on complex case reviews, ensuring robust clinical decision-making and adherence to best practice. Promote trauma-informed and recovery-focused approaches across the team.
Operational Support. Act as shift coordinator, ensuring smooth service delivery and appropriate resource allocation. Deputise for the Team Manager as required, supporting operational continuity. Lead and contribute to service audits, incident reviews, and quality improvement initiatives.
Chair multidisciplinary meetings and support the integration of care pathways. Service Development & Governance Drive service innovation and contribute to the development of policies and procedures. Monitor service performance, user experience, and clinical outcomes. Ensure compliance with national standards, Trust policies, and regulatory frameworks.
Support the implementation of digital triage tools and crisis care enhancements. Communication & Stakeholder Engagement Maintain effective communication with service users, carers, and external partners including NWAS, GMP, and community teams. Represent the service in professional forums and promote awareness of MHUTT and NHS 111 MH Option 2. Foster collaborative working relationships to support integrated care delivery.
Human Resources & Staff Development Support recruitment, induction, supervision, and appraisal processes. Promote a culture of positivity, learning and continuous professional development. Lead on student placements and contribute to staff training programmes. Encourage reflective practice and wellbeing within the team.
Safeguarding, Equality & Inclusion Uphold safeguarding principles and ensure team compliance with statutory responsibilities. Promote equality, diversity, and dignity in care and in the workplace. Champion inclusive practices and culturally competent care. Information Governance & Health & Safety Ensure confidentiality, data protection, and accurate record-keeping.
Comply with infection control, health & safety, and risk management policies. Support the safe use of digital systems and uphold information governance standards. Please see attached job description and person specification Staff benefits Pay Enhancements 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts fuelGenie Fuel Cards (for applicable roles)