Team Lead (Dorset)
Location: Dorset (based at Weymouth, Wimborne or Gillingham hubs)
Service Area: Countywide Dorset (excluding Bournemouth, Christchurch & Poole)
Contract Type: 26 hours per week, Permanent
Salary: £31,030 - £41,980
An exciting opportunity has arisen for an experienced and motivated Team Leader to join our expanding service across Dorset. This pivotal role will provide leadership to our Single Point of Contact (SPOC) function, ensuring high-quality service delivery and effective partnership working across the county.
You will be part of a dynamic management team, playing a key role in shaping service delivery, developing innovative processes, and supporting staff to deliver the best possible outcomes for the people we support.
About the Role
As Team Leader, you will provide effective leadership, oversight and line management to the SPOC team, ensuring services operate efficiently, responsively and to a high standard. The role is countywide and will involve travel between Dorset hubs where required to meet service needs.
You will thrive in a fast-paced environment, confidently problem-solve, support staff development and contribute to continuous service improvement.
What You’ll Do
In addition to the duties outlined in the full Job Description, you will be responsible for:
1. Providing effective line management for the SPOC team
2. Offering strong leadership and operational oversight to ensure high-quality delivery
3. Driving innovation in SPOC processes and leading initiatives to enhance performance
4. Leading and developing the Relative Support offer to meet service needs
5. Facilitating group supervision and leading regular team meetings
6. Delivering training and coaching to support staff development and best practice
7. Supporting the continuous improvement of partnership working and referral pathways
8. Actively contributing as a member of the management team, supporting service-wide decision-making
To Succeed in This Role:
We’re seeking an enthusiastic and experienced leader with a passion for service excellence and team development.
Essential skills and experience include:
9. Leadership: Proven experience leading, managing and motivating teams
10. Customer Service: Strong commitment to excellent service delivery and stakeholder engagement
11. Service Delivery: Ability to oversee day-to-day operations and ensure timely, appropriate support
12. Data & Reporting: Confidence in preparing reports and undertaking statistical analysis
13. Communication: Excellent written and verbal communication skills
14. Problem-Solving: A proactive, solutions-focused approach
15. Adaptability: Flexibility to support evolving services and develop new pathways
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
16. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
17. Pension scheme with 4.5% employer contribution, matched up to 6.5%
18. Life assurance (3× annual salary)
19. Enhanced sick pay and family-friendly pay
20. Birthday leave and the option to buy up to 5 extra days’ annual leave
21. Professional fee reimbursement for relevant qualifications
22. 24/7 online GP access and Employee Assistance Programme
23. Recognition and long service awards via our and portals
24. £500 bonus
25. Cycle to Work scheme and Credit Union membership
26. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
27. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2025-12-19