About the Role
Are you a strategic thinker with a passion for retail? We’re looking for a Senior Business Analyst to join our dynamic Change function, where you’ll play a pivotal role in shaping and delivering impactful business change. You’ll be involved from the earliest stages of a project—identifying opportunities, shaping ideas into viable business cases, and navigating uncertainty with confidence and creativity.
This role requires strong retail experience and a proven ability to work in the early, more strategic phases of projects. You’ll be comfortable dealing with ambiguity, sharing ideas, and turning them into clear, validated business propositions. You’ll contribute across the full change lifecycle—from concept through to implementation and early life support.
We’re looking for someone with two to three years of line management experience who genuinely enjoys leading and mentoring others. You’ll be part of the BA leadership team, setting the direction for our BAs and nurturing our thriving BA community. The BCS International Diploma in Business Analysis (or equivalent) is essential for this role.
Key Responsibilities – what you’ll be doing
Opportunity Identification and Qualification
1. Work with Business stakeholders to analyse business situations, assess areas for change and highlight opportunities for improvement
2. Help prioritise ideas based on potential value and strategic alignment
3. Explore challenges and opportunities from different perspectives
4. Develop strong stakeholder relationships at all levels
Shaping
5. Lead business analysis and produce clear, prioritised documentation
6. Work with stakeholders to elicit and define requirements
7. Support solution design, vendor selection, and business case development
8. Map current and future processes and ensure benefits are measurable
Delivery
9. Ensure requirements are understood and and signed off appropriately
10. Define future ways of working and support the change journey
11. Collaborate with testing teams to ensure solutions meet business needs
12. Manage requirements traceability
Capability Enhancement
13. Support the Lead BA in developing team capability
14. Coach and mentor other Business Analysts
15. Contribute to best practice and promote the BA role across the business
16. Encourage the use of effective tools and techniques
Line Management
17. Lead, support and develop direct reports in a ‘high support, high challenge’ environment
18. Promote career growth and team wellbeing
19. Support recruitment and onboarding activities
20. Manage performance and foster a positive team culture
About You – What you’ll bring to the role
To succeed in this role, you’ll bring a strong foundation in business analysis, ideally supported by the BCS Business Analysis International Diploma, or equivalent. You’ll have a solid understanding of business complexity, project interdependencies, and experience delivering change across both agile and waterfall methodologies—including blended approaches.
You’ll be confident eliciting and documenting complex requirements using a range of techniques, and have a proven track record of working on large, multi-stream projects. Your ability to manage multiple initiatives, engage stakeholders at all levels, and clearly articulate risks and impacts will be key to your success.
Experience in coaching and developing others is essential, as is your ability to support sponsors in identifying benefits and building robust business cases. You’ll also bring a strong grasp of how technology can be applied to solve business challenges, with demonstrable success across both project and business change delivery.
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.