Social network you want to login/join with:
Director of Customer Services - Housing, Woking
col-narrow-left
Client:
New Street Consulting Group (NSCG)
Location:
Woking, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
col-wide
Job Description:
Phoenix Community Housing, a not-for-profit housing association based in South London that employs approximately 260 staff and owns and manages around 7,800 homes, is recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience in developing and delivering high-quality and cohesive housing, neighbourhoods, and resident management services. The role will have strategic responsibility for a range of services, including customer contact, complaints, housing management, estates, income, home ownership, financial wellbeing, and resident involvement.
Phoenix was the first resident-led housing association in London and was awarded the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its approach to delivering high-quality homes and services, and the strength of resident involvement in decision-making. The Director of Customer Services will be responsible for a programme of continuous improvement, delivering strategies that utilize new technologies and are informed by resident feedback.
They are seeking an authentic, approachable, and collaborative leader with experience managing a relatively large team (approximately 120 staff), who can bring new ideas, focus, and energy.
This is an exciting opportunity to join a truly resident-led and community-focused housing association with a proven track record of delivering high-quality services.
#J-18808-Ljbffr