Overview
Organisation: The Professional Footballers Association
Location: The PFA, Manchester (office based)
Contract type: Permanent (Full time)
Salary: Competitive remuneration package plus generous benefits
Closing date: 24 September 2025
As Receptionist you will lead on delivering a world class customer experience at the PFA Manchester office for key stakeholders and our members. You will deliver a best-in-class service ensuring every visit is a memorable one and support the running of our Manchester office. You will work with high attention to detail, be proactive and maintain awareness of events and meetings within the organisation. This is a diverse role offering opportunities to develop across different areas of the business, including engaging with partners to deliver events or managing day-to-day operations to ensure the smooth running of our office space. You will play a key role in positioning the PFA as a best-in-class environment for all.
Responsibilities
* Welcome and provide specialised support to PFA members and stakeholders when they visit the PFA.
* Ensure day-to-day cleaning and housekeeping standards for all PFA facilities are delivered to a 5* standard.
* Directly responsible for the effective delivery of all housekeeping at PFA.
* Ensure communal spaces and meeting rooms are prepared for guest arrival and maintained during their visit.
* Ensure meetings, events and functions are set up and delivered with excellence.
* Support the PFA Business School ahead of and on days when programmes/lectures are delivered.
* Act as first point of contact for solving day-to-day issues for all visitors to the PFA.
* Assist in coordinating business events.
* Deliver exceptional customer service through the management and direction of staff; act as a positive role model to the team by maintaining high standards.
* Organise stock control within a specified budget.
* Lead and deliver an ongoing planned deep cleaning regime.
* Provide assistance to the business in the execution of daily tasks.
* Provide administrative support to the PFA Accident Fund.
* Scheduling meetings and arranging couriers.
* Answering and screening telephone calls.
* Any other administrative tasks as assigned.
Skills and Requirements
Essential Skills
* Proven front of house / receptionist and/or administration experience within a busy customer-focused environment.
* Experience of providing support to specific projects and associated tasks.
* Experience of utilising databases for keeping records.
* Experience of Microsoft Office (Word, Excel and Outlook).
* Effective interpersonal and communication skills with the ability to build meaningful relationships internally.
* High level of autonomy.
* Ability to complete priorities and respond quickly and flexibly to changing needs and demands.
* Strong organisational skills with a methodical approach to tasks.
* Able to work both independently and in a cooperative team environment to achieve goals.
* Positive and self-motivated attitude and high level of integrity and confidentiality.
Desirable
* Additional spoken language skills.
* Experience of working in professional football or other sports.
* A passion for football.
How to apply: To apply, please email an up-to-date CV and Covering Letter (which expresses your motivation for the role and highlights your relevant experience) to: recruitment@thepfa.com
The closing date for applications is 9am, Wednesday 24th September 2025. Please specify the role location you are applying for in the subject line of your application email. Please note that we reserve the right to close this vacancy early if we receive a sufficient number of satisfactory applications.
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