About The Job
As an Airport Engineer in London Gatwick UK, you'll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.
What's in to you?
Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.
What will you do?
* Provide on-site support for incidents and service requests, ensuring timely resolution.
* Perform break-fix services for workstations, kiosks, e-gates, and peripherals.
* Manage workstation configurations, hardware replacements, and installations.
* Escalate issues when necessary, ensuring swift issue resolution.
* Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
* Schedule: 9 am - 5 pm, Mon-Fri.
What will you bring to ESP?
* 2+ years experience in an IT support role
* Good knowledge Windows O/S ecosystem
* MS 365 and Ticketing System experience
* 5 years of UK work history for airside clearance
* Full UK driving license and good communication skills
* Ability to lift 20-40kg and work in various physical environments.
What We Offer:
* Competitive salary based on experience.
* A learning culture to help develop your IT career.
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.
At ESP Global Services, we are passionate about empowering people through learning and development. Let's have a chat
Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP is an equal-opportunity employer.