About the role
Provide senior‑level technical and operational support for R&D laboratory digital platforms and services, ensuring stable, compliant, and efficient lab operations across sites or regions. The role acts as a subject‑matter expert for laboratory systems and is accountable for resolving complex issues that impact lab continuity, data integrity, and regulatory readiness.
Responsibilities
- Own end‑to‑end operational support (L2/L3) for assigned laboratory platforms (e.g., LIMS, ELN, lab applications, integrations) across one or more sites or regions.
- Diagnose and resolve complex, high‑impact incidents, including root‑cause analysis and implementation of permanent corrective actions.
- Act as the technical point of contact for lab users, product managers, quality and vendors for assigned systems.
- Support system configuration, upgrades, releases and integrations, ensuring compliance with GxP, data‑integrity and validation requirements.
- Maintain audit‑ready documentation, including SOPs, validation evidence and change records.
- Proactively identify operational risks, system weaknesses and improvement opportunities within lab technology services.
- Support inspections and audits as a named system or service owner.
- Provide informal guidance and knowledge sharing to junior analysts and lab technology colleagues.
Basic Qualifications
- Degree in Life Sciences, Chemistry, IT, Engineering or equivalent practical experience.
- Experience in regulated R&D, QC or laboratory environments preferred.
- Owns broader or more critical systems and sites.
- Resolves issues independently where procedures are not fully defined.
- Influences solutions and standards through expertise rather than supervision.
- Acts as a trusted technical advisor to lab and quality stakeholders.
Preferred Qualifications
- Strong hands‑on experience supporting enterprise laboratory systems (e.g., LIMS, ELN, CDS, lab integrations).
- Solid understanding of GxP, validation and data‑integrity principles in regulated environments.
- Proven ability to manage non‑routine incidents and cross‑system dependencies.
- Experience working with global lab operations and vendors.
- Clear communication skills, able to translate technical issues into operational impact.
Location
London, Bankside. This position is a grade: 8.
Equal Opportunities
Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
