About the Trust
The Norfolk and Norwich University Hospital (NNUH) is a 1,200‑bed teaching hospital dedicated to providing high‑quality patient care across Norfolk and north Suffolk. With over a million outpatient appointments, day case procedures, and inpatient admissions each year, our 10,000 staff deliver a broad range of specialist services, including oncology, spinal surgery, neonatal intensive care, and major trauma care.
We are part of the Norfolk and Waveney University Hospitals Group, working closely with partner NHS trusts and the University of East Anglia. Our vision is to "provide the best care for every patient" and our values – People‑focused, Respect, Integrity, Dedication, and Excellence – guide everything we do.
Flexibility & Equality
We encourage work–life balance and welcome applications for full or part‑time roles, varying shift patterns, and hybrid working where the role permits. NNUH is committed to diversity, equity and inclusion and actively welcomes applications from under‑represented groups, including BAME, disabled, long‑term condition, and LGBT+ staff.
Job Overview
Join Our Award‑Winning Facilities Management Team!
The Facilities Management Team oversees essential services such as security, parking, cleaning, catering, portering, linen, waste management and grounds maintenance. As a Monitoring Officer, you will support our Soft FM services and help deliver safe, clean and welcoming environments for patients, visitors and staff.
Role Responsibilities
* Monitor and validate Soft FM services daily – from planning audits to completing checks and recording results.
* Make informed decisions based on audit findings to maintain compliance with KPIs and SLAs.
* Schedule, complete, and record monitoring activities, ensuring accurate data capture in Excel.
* Support the team with administration tasks, including scheduling and attending efficacy audits.
* Collaborate with colleagues and service providers to identify gaps in monitoring processes and suggest improvements.
Qualifications & Attributes
* Quality-driven, organised and confident using Excel.
* Strong team player with excellent relationship‑building skills across Trust departments, service providers, and external contractors.
* Open‑minded, keen to spot opportunities for improvement and support patient care.
Why Join Us?
* Be part of a Silver Award‑winning team recognised for excellence.
* Work in a role that directly contributes to patient experience and safety.
* Enjoy a collaborative environment where your ideas for improvement are valued.
Benefits
* Flexible working hours.
* Fast‑track staff physiotherapy service.
* Multi‑faith prayer room.
* Discounted gym memberships.
* Excellent pension scheme and annual leave entitlement.
* Wagestream – access up to 40 % of your pay as you earn it.
* Free park‑and‑ride service to the NNUH site.
* Free 24‑hour confidential counselling support.
* On‑site nursery and staff cafes offering discounts.
* Support in career development and flexible staff bank.
* Salary sacrifice schemes including lease cars, cycle‑to‑work, and home electronics.
Legal & Equality Statement
We value equality in our team, actively recruiting from all sections of the community and supporting people who meet the minimum criteria and have a disability. We may consider the Guaranteed Interview Scheme for suitable candidates.
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