Join to apply for the Business Support Officer Level 2 role at Manchester City Council
This role is with the Rough Sleeping Support Service as an Administrative Support Officer. You will provide essential administrative support to frontline teams, ensuring smooth coordination, accurate record-keeping, and timely communication that enables effective outreach and support. Your work will directly contribute to helping individuals move off the streets and into safe, stable accommodation.
Overview
Admin support will manage a busy email inbox and telephone line, taking calls and emails to report concerns to the service for people who are currently rough sleeping. Calls may come direct from people who are rough sleeping and from members of the public and elected members. All calls and emails need to be responded to promptly and professionally. Admin support will also provide general office support to the management team of the Rough Sleeping Support Service, which will involve attending meetings, recording minutes, updating spreadsheets and updating case management systems used by the service.
Responsibilities
* Provide essential administrative support to frontline teams and management of the Rough Sleeping Support Service.
* Manage busy inboxes and telephone lines, reporting concerns promptly and professionally.
* Attend meetings, record minutes, update spreadsheets and update case management systems.
Requirements
* Flexible to meet the needs of a demanding service; able to work across multiple partner agencies.
* Good understanding of homelessness and the support needs of the homeless community.
* Right to work in the UK (Home Office guidance); sponsorship not provided for this role.
* Pre-employment checks may include: proof of right to work, references, proof of qualifications, DBS check where applicable, and other checks as required.
Benefits
* Generous holiday allowance: up to 26 days plus bank holidays, increasing to 31 days after five years; option to purchase extra leave.
* Pension: enrolled in local government pension scheme with life cover.
* Enhanced parental and carers leave and a range of discounts and wellbeing benefits.
* Learning and development opportunities and onboarding support.
Inclusive Team and Process Support
Creating an Inclusive Team at Manchester City Council: Manchester City Council welcomes applications from all ages and backgrounds, including Black, Asian and Minority Ethnic communities, Disabled people and young people.
Support During the Process: Interview adjustments available; accessibility formats via ReciteMe tool if needed.
Pre-Employment and Other Information
* Home Office right to work checks; no sponsorship under Skilled Worker route assumed.
* References and qualification proofs as applicable; DBS check may be required depending on role.
* Potential driving requirement or other checks depending on role.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What We Will Need From You If You're Successful: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement. This is not a role eligible for sponsorship by Manchester City Council.
When You Join Us: We are a Disability Confident Employer, offering workplace adjustments, networks for staff, and a commitment to accessibility and fairness.
Role location: Manchester Area, United Kingdom.
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