Job Description
Production Manager
Preston
£40 - 45, 000 (DOE) plus car/allowance and other benefits
About The Vella Group
The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.
About the Role
We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.
Key Responsibilities
Site Operations Management
* Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
* Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
* Implement and optimise workflows to minimise delays and maximise operational efficiency.
Team Leadership & Development
* Lead, motivate, and develop a team of technicians and apprentices.
* Conduct regular team meetings to communicate goals, updates, and expectations.
* Identify training needs and coordinate development programs to enhance skills and performance.
* Manage staff performance, including appraisals, performance improvement, and recognition of achievements.
Customer Service
* Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
* Maintain clear communication with customers regarding repair progress and timelines.
Financial Management
* Monitor budgets, control costs, and work to achieve financial targets for the site.
Health, Safety & Compliance
* Ensure all operations comply with health and safety regulations.
* Conduct regular inspections and risk assessments to maintain a safe working environment.
* Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.
Performance Reporting & Process Improvement
* Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
* Analyse operational performance to identify opportunities for improvement.
* Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.
Additional Information
* Flexibility in working hours may be required depending on workload.
* Additional duties or assignments may be requested at your primary location or other company sites.