Account Co-ordinator Location: Bruntingthorpe Hours: Monday - Friday (8:30 - 17:00) Salary: £27,711 About Us At Manheim Vehicle Services, part of the global Cox Automotive family, we play a key role in the full lifecycle of vehicles—from in-life management to defleeting and retail readiness. Our state-of-the-art facilities process over 200,000 vehicles annually, and we’re proud to lead the way in delivering fast, intelligent, and sustainable vehicle services. As demand grows, so does our team—and we're looking for friendly, driven people to grow with us! Key Accountabilities As a Customer Experience Advisor, you’ll be the first point of contact for customers—helping them with queries, supporting our operations teams, and making sure every interaction is smooth, professional, and positive. This is a fantastic opportunity for someone ready to start or grow a career in a fast-moving, people-first environment. Your day-to-day will include: Answering inbound and outbound calls with a friendly, helpful attitude Responding to customer emails and queries professionally and efficiently Accurately entering and managing customer and vehicle data Ensuring all documentation is compliant and up-to-date Supporting new customer onboarding for a seamless experience Working closely with Sales, Operations, and other internal teams Identifying and escalating any issues that need resolution Maintaining high standards of customer care at all times Skills, Knowledge and Experience Required A confident communicator – both written and verbal Detail-oriented with great accuracy and organisation Positive, willing to learn, and ready to take on new challenges Comfortable using Microsoft Office tools (Word, Excel, Outlook) Interested in building a career, not just a job Flexible and able to adapt to a fast-paced environment Why Join Us? You’ll be part of a dynamic, supportive team where no two days are the same. We offer a competitive salary, great benefits, and the chance to grow your career in a key role that makes a real impact. We are proud to be an inclusive, anti-racist and equal opportunity employer. We celebrate diversity in all its forms – gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you. STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.