Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, Hempstead Valley. We are looking for passionate and fashion-forward individuals who are excited to dress the nation and deliver exceptional customer service.
Working Pattern
Sunday: 11:15-17:00
Tuesday: 06:00-15:00
Wednesday: 06:00-15:00
Thursday: 11:00-20:00
Friday: 11:00-20:00
Week 2: Monday: 09:00-17:30, Tuesday: 06:00-15:00, Wednesday: 06:00-15:00, Thursday: 11:00-20:00, Saturday: 06:00-14:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Receive training to utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and proactive about improvement
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships and is a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to an inclusive organisation, with a focus on Inclusion, Diversity and Equal Opportunities. We support flexible working and will make reasonable adjustments to the recruitment process on request to ensure a fair and transparent assessment.
Senioriy level
* Entry level
Employment type
* Full-time
Job function
* Other
* Retail
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