<p>Appello Limited is seeking a Telecare Team Leader to lead a team of Emergency Call Handlers in Norwich. This role involves ensuring that customers receive timely and high-quality support during emergencies. You will oversee daily operations, manage team performance, and contribute to service excellence.</p><p>The ideal candidate will have strong leadership and customer service skills, with experience in managing teams in a fast-paced environment. The position offers various employee perks including a pension scheme and discounts on services.</p>