EPW1
Job Title: Central Sales Office (CSO) Supervisor
Accountable to: Sales Director – New Build
Hours: 08:00 – 17:00, Monday to Friday
Role
The role of the CSO Supervisor is to be responsible for ensuring the workflow relating to all new build processing, administration and communications are completed to a high standard and within agreed timescales.
Mandatory Responsibilities
1. Adherence to all organisational policies
2. Ensuring all tasks are completed to agreed deadlines for all customers.
3. Work efficiently and effectively.
4. Ensure effective communication with the Customer and Key Account Managers
5. Accurate weekly and monthly reporting to key stakeholders in the business.
Role Responsibilities
6. To coordinate all tasks relating to New Build Sites for designated accounts
7. To build and maintain effective relationships with SBD servicing branch personnel, customer site management and customer procurement teams.
8. To liaise with Key Account Managers, Estimating and Technical department, all personnel and departments relating to CSO processing.
9. To manage all day-to-day administration tasks, to include processing of all incoming call offs, raising of quotations, managing and responding to all enquiries sent through to the central sales office via email and telephone.
10. To deal with all customer requests and queries to the agreed timescales
11. To assume responsibility for various tasks as required
12. Ensuring the CSO Team work together so that all service-related matters are completed within agreed timescales and customers informed.
13. Ensure cover is organized for the CSO team when members are absent.
14. Ensure the CSO Team contributes to positive change including system and procedure changes.
15. Provide accurate reports that are requested by Customers (site management) and SBD personnel in the timescales required.
16. Ensure order processing volume is in line with daily processing capacity.
17. Regular review of CSO processes and procedures to recommend improvements towards increased efficiency in the department.
18. House Builder Bundle creation and management within the team via IQ
19. Daily customer maintenance
Performance Measures
20. Attendance
21. Recording of Daily/Weekly/Monthly orders processed.
22. Input error analysis to include duplications, processing errors,
23. incorrect schedule and purchase order detail.
24. Recording of agreed delivery timescales not met, product.
25. shortages leading to non-delivery in full and on time.
26. Recording of credit requests resulting from CSO processing non-compliance.
27. Accurate forecasting.
Personal Attributes
28. Excellent telephone manner
29. Organised approach to work
30. Ability to work on your own initiative.
31. Attention to detail.
32. Positive approach to the working environment
33. Driven approach to work
Skills/Abilities/Qualifications
34. Competent with Navision and IQ
35. Good level of numeracy
36. Strong communication skills
37. Strong Excel skills in order to produce the reports that will be required by the Senior Management team.
38. Ability to train others in all CSO related tasks.
39. Capable of holding regular Teams meetings with SBD colleagues.
40. Ability to spread workflow across the team in the most efficient way
41. A calm individual capable of working well under pressure.